American International Journal of Social Science

Talent Management and Health Service Quality from the Employee Perspective: A Study on Teaching Hospitals in Egypt
Wageeh A. Nafei

Abstract
Purpose: The purpose of this study is to investigate the relationship between Talent Management (TM) and Health Service Quality (HSQ) from the employee perspective. Research Design/Methodology: Using Heinen & O'Neill (2004) of TM, the study develops a number of hypotheses and tests them. This study was conducted at Teaching hospitals in Egypt. It is practical, according to its purpose, and descriptive according to its data collection method. The present study investigates the evaluative attitudes of the employees towards TM and HSQ. It will also illustrate the relationship between TM and HSQ. Three groups of employees were examined. Of the 357 questionnaires that were distributed, 285 usable questionnaires were returned, a response rate of 80%. Findings: The main findings are that there are differences among the employees regarding their evaluative attitudes towards TM and HSQ. Also, this study reveals that there is a statistically significant relationship between TM and HSQ. Practical implications: The study suggests that the Teaching hospitals can improve HSQ by influencing its TM. The study provided a set of recommendations including the necessity to pay more attention to TM and HSQ. This will achieve its success currently and in the future, besides attaining a competitive advantage. Originality/value: The study observes that there is a lack of empirical research regarding TM. Therefore, this study is to examine the relationship between TM and HSQ at Teaching hospitals in Egypt.

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